Lori is knowledgeable, approachable, and experienced. As a first time home buyer I was nervous about the overall process and easily intimidated by the paper work, contracts, inspection, appraisals, etc. She took the time to kindly explain all the details while answering my list of, what I assumed were, questions I should already know the answers to. She carefully combed through market listings, helped me identify seasonal advantages/disadvantages of pulled properties and communicated with other listing agents to basically become the ultimate middle man, mouth piece that translated all of my responses. She handled the heavy lifting once the seller accepted , while I sat with my feet up waiting for close. When it came time to sell my first home, the process was just as smooth as the buying. I was working full time in a neighboring state, moving across the country, stretching myself out extremely thin. Lori handled everything- making sure to remind me of digital document signatures if I had failed to check my inbox. We had a good relationship. All I had to do was tell her the offers I wanted to make (buying) and the ones I would accept (selling) and she took it from there. When it comes to agents in the southern Illinois area, she is my definite recommendation!